Basa29 Privacy Policy — Your Data is Safe With Us

Basa29 ("we", "our", "platform") is fully committed to protecting your privacy. This Privacy Policy explains what information we collect when you use the basa29.ws website or mobile application, how we use it, and how we keep it secure.

By using basa29's services, you agree to this Privacy Policy. If you do not agree, please stop using our services and contact us.

This Privacy Policy is part of our Terms & Conditions' an integral part. Reading both documents together will give you the complete picture.

Basa29 collects only the data necessary to provide secure services and meet legal obligations. We never collect more than we need.

We only collect the information we need. We have no interest in your social media accounts, bank statements, or any other unrelated data.

Basa29 uses your information for the following purposes. Each purpose is legally valid and necessary to provide you with our services:

• Account Management: Registration, login, account security, and password reset.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction history.
• Identity Verification (KYC): Age verification, fraud prevention, and compliance with Anti-Money Laundering (AML) regulations.
• Customer Service: Addressing your complaints and questions, and resolving issues.
• Promotional Communications: Sending bonus offers and new game updates (you can opt out at any time).
• Security: Prevention of account hacking, bot attacks, and other cyber threats.
• Service Improvement: Analyzing which features are used most to improve the platform.
• Legal Obligation: Sharing data as required by regulatory authorities.

Basa29 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For as long as your account is active and for 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 7 years (as required by financial regulatory rules).
• KYC Documents: 5 years after account closure.
• Gaming History: For as long as your account remains active.
• Support Contact: 3 years.
• Cookie Data: Until the end of the session or a maximum of 1 year.

Once the designated retention period ends, your data is securely deleted or anonymized. Our servers are located in Bangladesh and in secure international data centers.

Basa29 does not sell your data to third parties. However, limited information may be shared with trusted partners to deliver secure services:

• Payment Providers: bKash, Nagad, Rocket — only the data necessary to process transactions.
• Identity Verification Services: Licensed verification provider for the KYC process.
• Game Provider: Only the session data necessary for gameplay.
• Regulatory Authority: As required by legal obligations.
• Cybersecurity Provider: To prevent fraud and attacks.

All these partners operate under our strict data protection agreements. They are not permitted to use your information for their own purposes.

Basa29 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Cookies we use:

• Essential Cookies: Maintaining login sessions and storing security tokens. The website cannot function without these.
• Functional Cookies: Remembering your language preference and game settings.
• Analytical Cookies: Understanding which pages are used most (anonymous data).

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features to stop working.

Basa29 uses industry-standard security technology to protect your information. Our security framework:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification when logging into your account.
• Firewall & DDoS Protection: Advanced technology to protect against cyber attacks.
• Regular Security Audits: Regularly tested by external experts.
• Staff Training: All staff are trained in data protection.
• Incident Response Plan: A rapid response plan is in place to handle any data breach swiftly.

Please note, however, that no transmission over the internet is completely secure. Keep your password strong and never share it with anyone.

You have the following rights regarding your personal data. To exercise any of these rights, write to us at support@basa29.ws:

We process all rights requests within a maximum of 30 business days.

Basa29 strictly prohibits the collection or processing of data from anyone under 18. Our services are intended exclusively for adults.

We verify age at registration and confirm date of birth during the KYC process. If we determine that a minor has opened an account, it will be closed immediately and all associated data will be deleted.

Basa29 may update this Privacy Policy from time to time due to new laws, new services, or changes in technology.

In the event of significant changes:

• A notification will be sent to your registered email or by SMS.
• A notification banner will be displayed on the website.
• The "Last Updated" date at the top of this page will be changed.

Continued use of our services after any changes will be considered acceptance of the updated policy. If you do not agree with the changes, you may close your account.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@basa29.ws
• Subject line: "Privacy Request"
• Live Chat: Contact us via the chat button on the website
• Response Time: Within 48 hours